Returns and Refunds

We want all our customers to be completely satisfied with our products. If, however, your are not satisfied for some reason, you may wish to return your product.

Important Information: For the safety of our couriers and our staff, we cannot accept returns of items which have not been drained of fuel and oil where this is applicable. Failure to do so will result in your return being rejected, as there is a risk of fire and serious injury.

Change of mind (new & unused condition only) within 14 days of delivery: If your item is in new condition, in original unopened packaging and you have simply changed your mind before using it, you may return the item for a refund. There will be a service charge of 25% to contribute towards carriage, handling and restocking. We will just need to check the machine over once received back into our warehouse before the refund is issued.

Received Damaged: If your parcel is received damaged, please ensure that this is noted with the delivery person. It is vital that you contact us immediately to ensure that we are able to make a claim with the courier. We will require photographic evidence of the damaged item and packaging. Please advise us of transit damage within a maximum of 24 hours. We will then arrange for collection and replacement or refund.

Faulty items: In the unlikely event that your machine develops a fault, for your safety and to prevent further damage, please stop using it immediately. Should your item develop a fault within 30 days of delivery you may request a return for replacement, repair or refund. We have a vast range of parts for the machines and are usually able to get a replacement part out to you quickly. Most faults can be rectified without any prior knowledge or expertise. Faults reported outside of 30 days of purchase will be subject to our standard warranty terms and conditions.